Center Overview
North Georgia Eye Associates - Gainesville West is a LASIK and vision correction center located in Gainesville, Georgia. Led by Matthew B. Kaufman .
North Georgia Eye Associates receives mixed reviews. While many praise the skill and professionalism of the doctors, particularly Dr. Payne, Dr. Hayek, and Dr. Mixon, significant concerns exist regarding the optical department's performance. Multiple reviewers report long wait times, poor communication, lost glasses, billing errors, and unresponsive staff in the optical department. Positive experiences are largely associated with surgical procedures and specific doctors, while negative experiences are heavily concentrated in the optical department and billing.
Center Features
Pricing Details
Price History
Price & Promotion History
What's Included
Financing Options
Financing partners:
- CareCredit
Guarantee Information
50% of centers in your area include this
Additional procedures or adjustments after your initial surgery may incur extra costs. We recommend discussing coverage options during your consultation.
Technology & Services
Surgeon Information
Patient Reviews
Patient Experience
Based on 20 verified reviews
North Georgia Eye Associates receives mixed reviews. While many praise the skill and professionalism of the doctors, particularly Dr. Payne, Dr. Hayek, and Dr. Mixon, significant concerns exist regarding the optical department's performance. Multiple reviewers report long wait times, poor communication, lost glasses, billing errors, and unresponsive staff in the optical department. Positive experiences are largely associated with surgical procedures and specific doctors, while negative experiences are heavily concentrated in the optical department and billing.
Key Strengths
Areas for Improvement
Common Procedures
Detailed Impressions
Staff Experience
Staff impressions are highly variable. Some reviewers praise the friendliness and helpfulness of certain staff members, while others report rudeness, unresponsiveness, and a lack of communication. The optical department staff receives the most negative feedback.
Facility
The facility is described as convenient and nicely laid out, with some mentioning a spotless surgery center.
Typical Outcomes
Positive surgical outcomes are frequently reported, with patients expressing satisfaction with their vision after cataract surgery. Negative outcomes are primarily related to the optical department, with patients not receiving their glasses or experiencing significant delays.