Center Overview
Marion Eye Center is a LASIK and vision correction center located in Anna, Illinois. Led by Ukeme Umana, M.D., F.A.C.S. with 30 years of experience .
Marion Eye Center receives overwhelmingly positive feedback for its friendly and helpful staff and thorough eye exams. However, significant negative feedback highlights issues with appointment scheduling, communication, and insurance processing, particularly concerning delays in receiving prescriptions and a lack of responsiveness to customer concerns. While many praise the expertise of the doctors, some negative experiences suggest inconsistencies in customer service and operational efficiency.
Price transparency score
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Center Features
Pricing Details
Price History
Price & Promotion History
What's Included
Guarantee Information
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Additional procedures or adjustments after your initial surgery may incur extra costs. We recommend discussing coverage options during your consultation.
Technology & Services
Surgeon Information
Patient Reviews
Patient Experience
Based on 20 reviews from Google
Marion Eye Center receives overwhelmingly positive feedback for its friendly and helpful staff and thorough eye exams. However, significant negative feedback highlights issues with appointment scheduling, communication, and insurance processing, particularly concerning delays in receiving prescriptions and a lack of responsiveness to customer concerns. While many praise the expertise of the doctors, some negative experiences suggest inconsistencies in customer service and operational efficiency.
Review summaries are auto-generated from public Google reviews and may miss context. See methodology.
Key Strengths
Areas for Improvement
Common Procedures
Detailed Impressions
Staff Experience
Staff are frequently praised for their friendliness and helpfulness, but there are also reports of unprofessional behavior, rudeness, and a lack of responsiveness to customer concerns. Doctor reviews are mixed, with some receiving high praise for expertise and others criticized for unfriendly demeanor and lack of time for patient questions.
Facility
Information on the facility and equipment is limited in the reviews.
Typical Outcomes
Patients generally report positive outcomes in terms of vision correction and diagnosis, but negative experiences are often linked to significant delays and communication breakdowns.