Center Overview
Wagner Kapoor Institute is a LASIK and vision correction center located in Suffolk, Virginia. Led by Dr. Kapil G. Kapoor .
The reviews reveal a generally positive experience for patients at Wagner Kapoor Institute, particularly regarding the expertise and friendliness of Dr. Schneider and other staff. However, significant concerns exist about scheduling issues, inconsistent customer service, and pricing transparency. Positive feedback frequently highlights successful refractive surgeries and the overall care received, while negative feedback focuses on administrative problems and communication breakdowns.
Center Features
Pricing Details
Price History
Price & Promotion History
What's Included
Financing Options
Financing is available. Contact the center for details on payment plans and options.
Guarantee Information
50% of centers in your area include this
Additional procedures or adjustments after your initial surgery may incur extra costs. We recommend discussing coverage options during your consultation.
Technology & Services
Surgeon Information
Patient Reviews
Patient Experience
Based on 20 verified reviews
The reviews reveal a generally positive experience for patients at Wagner Kapoor Institute, particularly regarding the expertise and friendliness of Dr. Schneider and other staff. However, significant concerns exist about scheduling issues, inconsistent customer service, and pricing transparency. Positive feedback frequently highlights successful refractive surgeries and the overall care received, while negative feedback focuses on administrative problems and communication breakdowns.
Key Strengths
Areas for Improvement
Common Procedures
Detailed Impressions
Staff Experience
Doctors, particularly Dr. Schneider, receive overwhelmingly positive feedback for their expertise, kindness, and attentiveness. However, front desk staff and customer service receive mixed reviews, with some patients reporting rudeness and unhelpful behavior.
Facility
Waiting room cleanliness and hygiene are concerns raised in some reviews. The facility itself is not a major focus of the reviews.
Typical Outcomes
Successful LASIK and SMILE procedures with improved vision are frequently reported. Cataract surgery patients also report positive outcomes. However, some patients report dissatisfaction with contact lens fittings and glasses purchases.